Frequently Asked Questions
What is black‑friday or big sale order processing situation?
During huge sale events, order processing and shipping time will be extended.
Will tracking update slower during global shopping festival?
Logistics carrier faces heavy parcel volume, tracking refresh speed slows down.
Can discount codes stack during large‑scale promotion period?
Promotion stacking rules follow notice published on campaign page.
Can I modify or cancel order during peak sale period?
Modification and cancellation request still needs to submit before warehouse processing.
Will customer service reply slower during big sale?
High volume of messages will extend our average response time.
Do return processing time get longer in sales peak season?
Warehouse receives large quantity of returned parcels, review cycle will increase.
Is free‑shipping threshold adjusted for big promotional events?
Free‑shipping rule may change, refer to real‑time notice on homepage.
Can pre‑order items participate in big‑event discount activities?
Part of pre‑order goods join large‑scale promotions, subject to product page mark.
Will gift bonus activity apply for sale‑period orders?
Gift give‑away rules are displayed on corresponding promotion campaign page.
Where can I check ending time for ongoing big sale campaign?
Countdown timer on homepage shows exact promotion finishing timestamp.
Contact Us: string.indie-2y@icloud.com